Refund & Cancellation Policy

1. Scope, Acceptance, and Relationship to Other Policies

This Refund & Cancellation Policy ("Policy") governs cancellations and refunds for bookings made through VEN8 STUDIO's website, booking platform, or any other channel operated by VEN8 STUDIO for seats, rooms, day passes, or related coworking access (collectively, "Bookings").

By submitting a Booking or making payment, you acknowledge that you have read, understood, and agreed to this Policy, together with our Terms of Service, Payment Policy, and Chargeback Policy.

This Policy is a disclosure document for customer information and does not constitute legal advice. Nothing in this Policy limits any rights you may have under mandatory law, including the Islamabad Consumers Protection Act, 1995, to the extent applicable.

2. The 24-Hour Cancellation Window

You may request cancellation of a Booking only if your request is received by VEN8 STUDIO within twenty-four (24) hours of the time the Booking was submitted and confirmed in our system ("Booking Time"), and only if the booked start date has not yet commenced, you have not checked in, and you have not used the service in any way.

All times are interpreted in Pakistan Standard Time (UTC+5). The 24-hour window begins at the Booking Time, not at the time payment is verified or confirmed by staff.

Requests received after the 24-hour window, on or after the booked start date, after check-in has occurred, or after any use of the service are not eligible for any refund or credit under this Policy, except where required by mandatory law.

3. Refunds Are Issued as Ven8 Studio Credits Only

Approved cancellations within the 24-hour window are refunded exclusively in the form of Ven8 Studio credits ("Ven8 Credits"). Ven8 Credits are not cash, are not legal tender, and cannot be exchanged for cash, bank transfer, or any other monetary instrument.

Ven8 Credits are non-transferable, may only be used by the original Booking holder, and may only be applied toward future bookings or services offered by VEN8 STUDIO at its then-current rates and availability.

Ven8 Credits expire twelve (12) months from the date of issue. Expired credits are forfeited without compensation.

4. Fee Deductions

Ven8 Credits are issued net of any bank charges, payment gateway fees, processing costs, currency conversion costs, or other third-party fees actually incurred by VEN8 STUDIO in connection with the original payment or its reversal. VEN8 STUDIO will determine the net credit amount in its reasonable discretion based on records available to it.

5. No Refund or Credits After Service Use

If you have used the service in any way, including check-in at the kiosk, on-site access, occupancy of a seat or room, use of a day pass, or any portion of a booked period, you are not entitled to any refund, Ven8 Credits, cash, bank transfer, or other compensation, regardless of when you request cancellation.

The following are strictly non-refundable and non-cancellable under this Policy, without limitation:

• Any Booking where the service has been used, in whole or in part
• Bookings where check-in has occurred, including QR scan at the kiosk or occupant registration
• Partial use of a Booking period (including early departure after access)
• Bookings cancelled or refund-requested after the 24-hour window
• Bookings where the booked start date has commenced or passed
• No-shows or failure to present a valid booking QR code within the booked period
• Bookings rejected or terminated due to breach of Terms, misconduct, or policy violations
• Promotional, discounted, or specially priced bookings where stated as non-refundable

VEN8 STUDIO will not issue Ven8 Credits, cash refunds, or payment reversals for any Booking where service use is recorded in our systems.

6. How to Request Cancellation or Refund

To request cancellation within the 24-hour window, contact VEN8 STUDIO promptly with your booking reference number, full name, and reason for cancellation:

VEN8 STUDIO will review eligible requests and, if approved, issue Ven8 Credits within a reasonable period. You will receive confirmation of the credit amount and expiry date by email.

Do not initiate a bank or card chargeback for a Booking eligible for cancellation under this Policy. Chargebacks for valid Bookings may be treated as wrongful under our Chargeback Policy.

7. Staff Verification and Booking Status

A Booking is not confirmed for access purposes until staff have verified payment and, where applicable, identity documentation. Cancellation requests may still be processed within the 24-hour window regardless of verification status, provided the other eligibility conditions in Section 2 are met.

If staff reject a Booking before confirmation (for example, due to failed payment verification), VEN8 STUDIO may issue Ven8 Credits or arrange return of funds at its discretion, subject to Section 4.

8. Consumer Rights

VEN8 STUDIO maintains this Policy in accordance with disclosure requirements under applicable consumer protection law in Islamabad, including the Islamabad Consumers Protection Act, 1995. Nothing in this Policy is intended to exclude or limit any rights that cannot be excluded or limited under mandatory law.

9. Governing Law and Jurisdiction

This Policy is governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from or relating to this Policy shall be subject to binding arbitration seated in Islamabad, Pakistan, or, where arbitration is unavailable, the exclusive jurisdiction of the courts of Islamabad, Pakistan.